FAQ

LOOKGOOD — Frequently Asked Questions (FAQ)

1. What is LOOKGOOD?

LOOKGOOD is a streetwear brand rooted in culture, confidence, and self-expression. Every piece is designed to make you feel good in what you wear—no labels, no limits.

2. Where is LOOKGOOD based?

LOOKGOOD is a Philippine-based brand, born in Olongapo City 2200.

3. How do I place an order?

Simply browse our webstore, select your items, choose your size, and proceed to checkout. You’ll receive an order confirmation once your purchase is successful.

4. What payment methods do you accept?

We accept Cash on Delivery (COD) only at checkout.

5. Do you offer nationwide shipping?

Yes, we ship nationwide within the Philippines.

6. How long does shipping take?

Orders are typically processed within 1–3 days. Delivery times may vary depending on your location, but most orders arrive within a few days after dispatch.

7. Can I track my order?

Yes. Once your order is shipped, you will receive tracking details so you can monitor your delivery.

8. What is your return and exchange policy?

We only accept returns or exchanges for items that are defective or incorrect. Requests must be made within a limited time after receiving your order. Proof (photo/video) is required.

9. Can I cancel or modify my order?

Orders cannot be changed once confirmed. If you need help, contact us immediately and we’ll see what can be done.

10. What if I receive a damaged or wrong item?

Send us a message with clear photo/video proof, and we’ll make it right.

11. Are your products true to size?

Yes, our pieces are designed with a standard fit unless stated otherwise. We recommend checking the size guide before ordering.

12. Will sold-out items be restocked?

Some pieces may restock, but most drops are limited. Once it’s gone, it’s gone.

13. How can I stay updated on new releases?

Subscribe to our newsletter and follow our social platforms to stay ahead of drops, exclusives, and announcements.

14. Do you collaborate with creators or brands?

Yes. LOOKGOOD is built on culture and collaboration. Reach out to us for potential partnerships.

15. How can I contact LOOKGOOD?

You can reach us through our official social media pages or email for any inquiries or support.

 

Still have questions?

We’re here. Just reach out.